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We were keen to have a review of how we approached our Business Development activities and approached LawNet for some recommendations. They suggested that we speak to Size 10½ Boots as they had done some work for other LawNet firms and had received some positive feedback. Doug quickly identified what we were doing well and where we needed to pay more attention. The subsequent analysis and draft BD plan was clear and resonated with both the partners and our BD staff. As a result we asked them to help us conduct some in-house training and help us establish some bespoke sector BD teams to help us improve the way that we target and engage with future clients. The partnership works very well with Bernard Savage running the majority of the training sessions and Doug helping us with the planning and strategy where he was a great voice of reason during the initial BD meetings. We are very happy with the support that we have received from Size 10½ Boots and intend to maintain our relationship.
Having been appointed Managing Partner only a matter of months before the start of the Change in Law programme I have found the support provided by the programme to be not only relevant but also 1st class and vital in giving me the confidence to develop and communicate an effective strategy for growth.
At last a course that didn’t send us to sleep and left the staff at BEST Solicitors with a feeling of motivation and inspiration and most of all a smile on their faces. Recommendations are always the best form of advertising and we would definitely recommend 10½ boots without a moment of doubt. Bernard certainly delivers.
The Client Service Reviews that Tenandahalf carry out for Stone King reliably get to the parts of clients that we cannot get to, telling us what our clients really think.
We hired Tenandahalf to conduct independent, face-to-face client service reviews a little over a year ago. Working with Tenandahalf has not only provided us with an even deeper insight into our clients' wants and needs, but it has also identified the strengths we can build on and areas for development. Using Tenandahalf to listen to our clients in this way has not only been a really valuable initiative, but also one that is fuss free. Their down to earth nature and professionalism make them a pleasure to deal with.
Bernard is always positive, and provides an excellent service. He is a great motivator and team builder, and he engenders confidence in all the people he works with. He has been a valuable member of our marketing team and has provided us with excellent team training on business development.
After a rigorous tendering process Size 10½ Boots came out as the obvious choice. Their understanding of our culture, issues, market and direction showed that they had put in the effort. Coming to the end of the first year and we are seeing the results that were promised and a new enthusiasm from the firm to embrace BD. I have no doubt that the investment we have made in Bernard, Doug and the team will be paying dividends for many years to come.
The advice was commercial and demonstrated a genuine understanding of professional services and the real issues that face us in the current market place. Bernard was easy to talk to and ‘jargon free’. He added value over and beyond the brief.Richard Field, Managing Partner, RollitsThe most pleasing aspect of this project was that we got more than just insight; we were given practical solutions to improve our quality of client care. We feel now that we really understand what our clients are saying about Rollits.
Tenandahalf have undertaken a number of key client reviews for us and done an excellent job. Their work is of an extremely high quality and has provided us with knowledgable and solutions-focussed feedback. Their focus on client care and keeping in touch with relevant information is very much appreciated and it is extremely enjoyable to work with them.
Doug has done a fantastic job, helping the team to target organisations and individuals in the specific sectors we wish to work with. His insight into the marketing wheels and the materials he created gives us confidence and enthusiasm to follow up suggestions and put ourselves out there. It is a pleasure working with Doug - his ideas always hit the nail on the head.
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Size 10½ Boots Ltd | 5 Chancery Lane, London, WC2A 1LG | 29 Bridgford Road, West Bridgford, Nottingham, NG2 6AU
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