Are you looking for ways to increase your client retention?

Would you like to increase how much your clients spend with you year-on-year?

 

How you will benefit from improving your key account management:

• You'll become closer to your clients which will help you increase client retention across your business
• Staying closer to your clients will ensure you're best placed to take advantage of new fee earning opportunities as they arise
• Once you have a more open relationship with your clients you'll be able to uncover cross-selling opportunities, helping you increase the level of fees you bill each client on an annual basis
• The stronger commercial relationship you'll develop will increase the number of referrals your clients generate for you

 

How it works:

Client relationship management isn't a software package, it's a way of making sure you stay close to your clients, finding out how you can work together in the most productive way so you generate a long-term relationship instead of one-off instructions and position yourself so your firm is first in line for new fee earning opportunities.

To do that we:

1. Help you structure your client management activities to help you gain the maximum level of visibility - credibly and without overkill
2. Look at how you could get closer to your clients so you can find out what they really think of the service you provide. This will help you understand how to make sure your client relationships last longer and how potentially you can avoid losing clients
3. Provide you with the skills you need to get closer to your clients to help you uncover and successfully execute potential cross-selling opportunities
4. Help you establish multiple points of contact with each client so your client relationships don't suffer in the event a contact from either side disappears

We guarantee by adopting our recommendations you will increase the return you see from your key account and client relationship management activities.

 

Please contact us for more information on our Key Account Management programmes.

What our clients say about us

I have an ever growing number of marketing consultants beating a path to my door but what I've found in Courtney Borthwick of Size 10½ Boots is a deep understanding of the fundamentals of legal BD and an uncanny ability to provide insightful advice and add value, every time.

Nick Symington, Business Development Director, Langleys Solicitors

After a rigorous tendering process Size 10½ Boots came out as the obvious choice. Their understanding of our culture, issues, market and direction showed that they had put in the effort. Coming to the end of the first year and we are seeing the results that were promised and a new enthusiasm from the firm to embrace BD. I have no doubt that the investment we have made in Bernard, Doug and the team will be paying dividends for many years to come.

Jason Edge, Head of Marketing and Business Development, Mayo Wynne Baxter Solicitors

We needed to train our lawyers on the art of bringing in new business. Size 10½ Boots designed and delivered a high impact training programme, supplemented by one-to-one coaching for senior managers. The result was to create an energized marketing culture which has had a positive impact on the bottom line just when we needed it.

Mark Johnson, Managing Director, TPP Law

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