If you want to know why people buy your services - it's best to ask the people who buy your services!

In the face of increasing competition, protecting and developing existing client relationships has never been as vital for professional service firms.

With buyers becoming ever more discerning, the need to deliver the highest possible level of service (in the ways your client wants to receive that service) is now central to retaining your clients.

Using a proven direct contact method a thorough investigation is carried out, to find out what your market and your key clients are really saying about you and your competition. The results are guaranteed to provide you with practical advice to help protect, strengthen and grow your key client relationships. We can help you become outstanding, in your client's eyes.

 

How you will benefit from client service reviews:

• You'll gain insight into how you are perceived by your clients
• You'll identify blind spots in your current service offering
• You'll be able to demonstrate that you value your clients perspective
• You'll learn their critical success factors to gain a commercial edge
• You'll identify new business opportunities

 

How it works:

1. You identify the key clients you wish to be involved in the project. Once identified you contact the clients to gain their agreement to participate.
2. Size 10½ Boots will schedule the interview appointments to be held face to face or over the telephone with your key clients. In order to be prepared and gain more insight we talk to the lead fee earner who looks after the client before we meet or call the client.
3. Once the interviews have been completed we will provide you with a file memo for each interview
4. Through a feedback workshop we will provide you with the insight and themes from all the interviews. Our practical solutions will allow you to implement changes which we guarantee will protect, build and strengthen these relationships.
5. 3 months after the workshop we will meet with you to check the progress on implementing the recommended changes.

We guarantee by adopting our recommendations you will improve your key client relationships.

 

Please contact us for more information on our client service review process.

What our clients say about us

Structured interviews within our own team alongside a Client Service Review enabled insight into how Coda operates, what we do well and where Coda can improve. Where opportunities for progress exist the structured and pragmatic advice of Size 10½ Boots has been taken on board and Coda can now only build on these growth objectives.

David Cross, Director, Coda, Architects

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