Client Service Reviews
If we were in your shoes
Have you thought about the health of your key client relationships?
Protecting and developing existing client relationships is high on the agenda of many firms. With buyers becoming ever more discerning, how they experience your service is an increasingly important factor for them.
Using a proven direct contact method a thorough investigation is carried out, to find out what your market and your key clients are really saying about you and your competition. The results are guaranteed to provide you with practical advice to help protect, strengthen and grow your key client relationships. In effect we can help you become outstanding, in your client¹s eyes.
How you will benefit from client service reviews:
- Provide insight into how you are perceived by your clients
- Identify blind spots in your current service offering
- Demonstrate that you value your clients perspective
- Learn their critical success factors to gain a commercial edge
- Identify new business opportunities
How it works:
- You identify your key clients with whom you wish to be involved in the project. Once identified you contact the clients to gain their agreement to participate.
- Size 10½ Boots will schedule the interview appointments to be held face to face or over the telephone with your key clients. In order to be prepared and gain more insight we talk to the lead fee earner who looks after the client before we make meet or call the client.
- Once the interviews have been completed we will provide you with a file memo for each interview
- Through a feedback workshop we will provide you with the insight and themes from all the interviews. Our practical solutions will allow you to implement changes which we guarantee will protect, build and strengthen these relationships.
- 3 months after the workshop we will meet with you to check the progress on implementing and changes recommended.
We guarantee by adopting our recommendations you will improve your key client relationships.
Please contact us for more information on our client service review process.
What our clients say:
“The most pleasing aspect of this project was that we got more than just insight; we were given practical solutions to improve our quality of client care. We feel now that we really understand what our clients are saying about Rollits.”
Pat Coyle, Head of Marketing, Rollits, Law Firm
What our clients say about us
Structured interviews within our own team alongside a Client Service Review enabled insight into how Coda operates, what we do well and where Coda can improve. Where opportunities for progress exist the structured and pragmatic advice of Size 10½ Boots has been taken on board and Coda can now only build on these growth objectives.
David Cross, Director, Coda, Architects
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