Ward Hadaway
Profile
Ward Hadaway is one of the UK’s Top 100 law firms and a major player in the North of England with offices in Newcastle and Leeds.
They offer a comprehensive range of services delivered to the highest possible standards and are focused on securing the very best for their clients.
Context
Firm is investing in CRM approach to deliver growth and retain clients.
Project
Face to face Client Service Reviews with 10 of their key clients.
Deliverables
Insight from 10 key clients & suggestions of how to translate this insight into practical commercial action steps on a client-by-client basis.
Methodology
One on one interviews to be held at the key clients offices.
Results
Research findings have helped provide the firm with valuable insight into the client care provided by Ward Hadaway to its major clients. The project has enhanced the firm’s reputation with key clients who value the investment of independent research to better understand what they require.
What our clients say about us
Bernard has undertaken a number of key client reviews for us and has done an excellent job. His work is of an extremely high quality and he has provided us with knowledgable and solutions-focussed feedback. His focus on client care and keeping in touch with relevant information is very much appreciated and it is extremely enjoyable to work with him.
Elaine Magnani, Director Of Business Development & Marketing, Ward Hadaway Solicitors, Law Firm
Famous feet
Cheryl Cole
Singer
Shoe size: 5½
