Coda
Profile
Architects.
Project
To review and maintain the ethos that by focusing on their commercial reputation and internal skills will result in success.
Methodology
Client Service Reviews undertaken with key clients. Structured 30minute interviews undertaken with all staff (13 in total).
Results
Coda was pleased to learn that internally their structure is working and maintain that a ‘happy’ workforce is key to their success. Externally their reputation is first-class and the insight gained through client service reviews gave positive feedback for growth areas. Agreed quarterly management team away days and monthly team meetings would enable focus on this.
What our clients say about us
Structured interviews within our own team alongside a Client Service Review enabled insight into how Coda operates, what we do well and where Coda can improve. Where opportunities for progress exist the structured and pragmatic advice of Size 10½ Boots has been taken on board and Coda can now only build on these growth objectives.
David Cross, Director, Coda, Architects
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