Browne Jacobson
Profile
With more than 200 lawyers and 55 partners Browne Jacobson LLP is one of the largest and most highly respected law firms in the Midlands. With offices in three principles UK cities this regional stalwart boosts an impressive portfolio of national and regional clients.
Noted for its commercial, public sector, health and insurance work, Browne Jacobson has been one of the fastest growing law firms in the UK, quadrupling in size since 1997 and consistently achieving stellar turnover growth.
(Source: The Legal 500, 2008 Edition)
Context
Firm is investing in CRM to broaden relationships and introduce other areas of the firm.
Project
Client Service reviews with Browne Jacobson’s key clients.
Deliverables
Identify the current client experiences and use findings to present a commercial case for Browne Jacobson showing how to enhance their service provision in the market place.
Methodology
One on one face to face interviews with key clients at their offices.
Results
Research findings have helped provide the firm with insights to enable relevant actions with it's major clients.
What our clients say about us
Bernard’s professional approach, understanding of our sector and time invested to get to know our firm were all key factors in his appointment on repeating the exercise.
Sarah Warnsby, Marketing Director, Browne Jacobson, Law Firm
Famous feet
Jennifer Aniston
Actress
Shoe size: 6½
