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Lawyers, accountants - what does your tea say about your client care?

02 May 2013

I have no idea how may different people make the Tenandahalf team a cup of tea each year. Taking an average of 10 visits a week and the fact there's two of us out on the road ... well it's a lot!
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Posted by Douglas  | Comments: 3

“Pictures and fings”: Objectives will help lawyers and accountants generate more from marketing

26 Mar 2013

I always remember an ex-girlfriend telling me how her grandparents would go out into South London on a Saturday morning looking for “pictures and fings” to jazz up their living room. They would more often than not come back with nothing.
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Posted by Douglas  | Comments: 1

Kia delivers a valuable marketing lesson for lawyers and accountants everywhere

22 Mar 2013

Having lunch in front of the TV the other day I noticed Kia’s new ad. I am usually quite good at blocking out/fast forwarding television ads and have no interest in Kia or cars in general but the opening line managed to permeate my usual ignorance: “Our customers will tell you more than we ever could.”
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Posted by Douglas  | Comments: 0

“It’s unwise to pay too much, but it’s worse to pay too little”: A lesson in pricing and value

17 Mar 2013

Last week as part of a client service review programme for a patent attorney client I spent a very interesting our with the business development director of an engineering company.
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Posted by Douglas  | Comments: 1

2 from 3: The perfect way for lawyers & accountants to price, package and manage client expectations

03 Mar 2013

Speaking to a solicitor the other day I was told about “2 from 3?.
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Posted by Douglas  | Comments: 1

Lawyers/accountants, it’s time to stop worrying about marketing & BD and concentrate on visibility

26 Feb 2013

Marketing, business development, selling, account management, client relationship management. To those accountants, barristers, solicitors and IP attorneys who have to do these activities rather than choose to do these activities, the definitions and differences of each can sometimes blur into each other.
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Posted by Douglas  | Comments: 3

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